10% Off Your First Order

When you create an account with us. You must be logged in to claim your 10% discount (on orders over £30)

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Free Express Delivery (1-3 days)

On orders over £50. UK mainland Only. Orders must be placed before 4:30pm, Monday to Thursday to qualify.

Delivery Rates
Quick despatch

All orders placed before 4:30pm, Monday-Friday, will be despatched within 1-3 working days.

Delivery Rates
Free 90 Day UK Returns

you have 90 days from the purchase date to return the item(s) back to us for a refund.

Returns

Returns

RETURNS VIA POST

If you are not completely satisfied with your purchase, you have 90 days from the purchase date to return the item(s) back to us for a refund. Please return your item(s) using our returns (RMA) system located within your account area. Please retain your Proof of Postage receipt from Royal Mail until your refund has been fully processed.

HOW TO RETURN AN ITEM:

If you have an account

  1. If you have an account login to your account and click ‘My Returns’ from the left-hand navigation.
  2. Under My Account go to Returns.
  3. Click Request New Return.
  4. Tick one or more of the products (you are selecting the products you wish to return).
  5. Fill in the form with the details of your details.
  6. When your return is approved, we will send you the postal details for sending back your return and the returns slip.
  7. Please use suitable packaging for your return and place the returns label on the front of the packaging ensure any other delivery labels are removed or covered.
  8. Please ensure the returns address is: M.A. GRIGG, Pendennis, Lower Sticker, St Austell, Cornwall, PL26 7JH.
  9. Take your parcel to your local Royal Mail post office, you will be provided with a Proof of Postage receipt - this will include your tracking information: https://www.royalmail.com/track-your-item Alternatively, you can choose for your parcel to be collected by Royal Mail from your doorstep free of charge!

If you do not have an account with us:

  1. If you don't have an account click here to start the process. Use the returns (RMA) system to complete the return.
  2. Enter your order number and the email address used to purchase. Click next.
  3. Click Request New Return.
  4. Tick one or more of the products (you are selecting the products you wish to return).
  5. Fill in the form with the details of your return and please be sure to include any details in the messaging section.
  6. When your return is approved, we will send you the postal details for sending back your return and the returns slip.
  7. Please use suitable packaging for your return and place the returns label on the front of the packaging ensure any other delivery labels are removed or covered.
  8. Please ensure the returns address is: M.A. GRIGG, Pendennis, Lower Sticker, St Austell, Cornwall, PL26 7JH.
  9. Take your parcel to your local Royal Mail post office, you will be provided with a Proof of Postage receipt - this will include your tracking information: https://www.royalmail.com/track-your-item Alternatively, you can choose for your parcel to be collected by Royal Mail from your doorstep free of charge!

 

RETURNS CONDITION

It is essential that any unsuitable items, unless faulty, are returned in their original condition. They must be unworn, undamaged, and free of makeup, pet hairs, deodorant and perfume, with no signs of the item having been washed.

All tags must be attached and the packaging including boxes should be original and unspoiled. We will not be able to refund items if they are defaced, used, soiled, without tags or damaged in any way.

RETURN TO STORE

If you are returning an order that was originally placed online, please bring the invoice that was included in your delivery.

CHRISTMAS RETURNS

Any orders placed from the 11th of October 2021 will qualify for our extended Christmas returns, which means you have until the 31st of January 2022 to return any unwanted Christmas purchases back to us.

EXTENDED RETURNS

For items purchased from the 1st of February 2021, our standard 30 days returns period is extended to 90 days

FAULTY ITEMS

If you have received a faulty item or if your item becomes faulty, please email: returns@magrigg.co.uk or call the Returns Team on 01726 65751.

All products come with manufacturer’s warranty as standard, but please be advised that warranty timescales can differ per brand.

When returning faulty items, please ensure the product is in an acceptable condition. All boots need to be clean and free of any mud and debris - failure to comply will result in us returning the boots to you.

On some occasions, products will need to be sent back to the supplier, which may cause possible delays in the refund/replacement process. We will always aim to process returns as quickly as possible, keeping you updated of any developments. Unfortunately, if the item is not deemed to be a factory fault we will have to return the item to you without further action.

Please retain your Proof of Postage receipt from Royal Mail until your replacement/refund has been fully processed.

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