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    • Customer Service

    Get in Touch

    Call us on 01726 65751

    Pendennis, Lower Sticker

    St. Austell, Cornwall

    PL26 7JH

    Loyalty Scheme
    Quick + Easy Returns
    Click + Collect Available
     
    10% off your first order*

    New members get 10% off your first order when subscribing to our emails. The discount code will be emailed to you once you subscribe. You must be logged in to your account when ordering & enter the discount code at the checkout to claim your 10% discount (available on orders over £30 - excludes garden/outdoor products, feed, pet and any other promotional discounts)

     
    Free Express Delivery*

    On orders over £50. UK mainland Only. Orders must be placed before 4:00pm, Monday to Thursday to qualify. 

    *Excludes selected feed & furniture.

    Delivery Information
     
    30 Day Returns

    If you are not completely satisfied with your purchase, you have 30 days from the purchase date to return the item(s) back to us for a refund. Please note: £3.50 will be deducted from the overall refund amount.  

    Returns

    UK Delivery

    DELIVERY OPTIONS

    EXPRESS DELIVERY - DPD

    Our express delivery service is FREE on orders over £50, £5.95 for orders under £50 and is shipped using DPD. This service is only available for the UK mainland only.

    All orders placed before 4:00pm, Monday-Friday, will be despatched the same day. Orders after this time will be despatched the next working day. We endeavour to process your order same working day of receipt.

    A signature/photo will be required at the time of delivery. PLEASE NOTE: This delivery option does not include weekend delivery.

    TRACKED 24 – ROYAL MAIL

    Our tracked 24 service is FREE on orders over £50, £4.95 for orders under £50 and is shipped using Royal Mail. Deliveries take approx. 1-3 working days. PLEASE NOTE: We are currently unable to ship to: Jersey and Guernsey.

    We endeavour to process your order same working day of receipt.

    TRACKED 48 – ROYAL MAIL

    Our tracked 48 service is FREE on orders over £50, £4.50 for orders under £50 and is shipped using Royal Mail. Deliveries take approx. 3-5 working days. PLEASE NOTE: We are currently unable to ship to: Jersey and Guernsey.

    We endeavour to process your order same working day of receipt.

    HOW TO TRACK YOUR PARCEL

    To track your parcel via DPD please use this link: https://track.dpd.co.uk/ 

    To track your parcel via Royal Mail please use this link: https://www.royalmail.com/track-your-item

    DELAYS

    During busier times and exceptional weather conditions deliveries may be delayed. We will always try to keep you informed of all possible delays, although this is not always possible. We cannot be held accountable or responsible for any delays to your order that has been caused solely by a third party.

    All delivery times are an estimate only.

    FOREST GARDEN DELIVERY

    Any Forest Garden products which are ordered from us on our website will come direct from the supplier. Unfortunately, these products do not qualify for next working day delivery or weekend delivery.

    Forest Gardens will be in contact with you to arrange a specific delivery date when you are home/available to accept the delivery. All delivery timescales vary for Forest Garden products, the estimated delivery timescale can be found on the products description.

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