10% off your first order*

New members get 10% off your first order when subscribing to our emails. The discount code will be emailed to you once you subscribe. You must be logged in to your account when ordering & enter the discount code at the checkout to claim your 10% discount (available on orders over £30 - excludes garden/outdoor products, feed, pet and any other promotional discounts)

 
Free Express Delivery*

On orders over £50. UK mainland Only. Orders must be placed before 4:00pm, Monday to Thursday to qualify. 

*Excludes selected feed & furniture.

Delivery Information
 
30 Day Returns

If you are not completely satisfied with your purchase, you have 30 days from the purchase date to return the item(s) back to us for a refund. Please note: £3.50 will be deducted from the overall refund amount.  

Returns

Reward Policy

EXCHANGE RATES

The value of is determined by an exchange rate of both currency spent on products to , and an exchange rate of earned to currency for spending on future purchases.

REDEEM

You can redeem your at checkout. If you have accumulated enough to redeem them you will have the option of using as one of the payment methods. The option to use , as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable can be used in conjunction with other payment methods such as credit cards, gift cards and more.

MINIMUMS AND MAXIMUMS

may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your until you accrue a minimum number of , at which they will become available for redemption.
may also be capped at the maximum value of which can be accrued. If this option is selected you will need to redeem your accrued before you are able to earn more .

MANAGE YOUR

You have the ability to view and manage your through your Customer Account. From your account you will be able to view your total (and currency equivalent), minimum needed to redeem, whether you have reached the maximum limit and a cumulative history of acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding , including expiration notifications.

EXPIRATION

can be set to expire. Points will expire in the order form which they were first earned.

Note:
  • Points can be used as store credit in our system only. Redeeming to cash is not allowed.
  • You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose , as well as point expiration notifications. This option is found in the section of the My Account area.
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