We have Extended Returns over the Christmas Period for you to return your Christmas Gifts up until the 8th January 2018
We hope that you are happy with your purchase. However, if for any reason you are not then please feel free to return the item to us.
The item that is being returned must be unworn/unused, in its original packaging and with all labels still attached within 30 days of receipt. Please package all returns appropriately including shoe and wellington boot boxes. Returns labels on branded boxes in not accepted and this may result in a reduction in your refund.
If you require a completely new item then you will need to place a new order online and return the original order for a refund.
If you require a different colour or size then please specify this on the returns form that will come inside your order. We will then do our best to fulfil your request and will contact you if we are unable to do so. We therefore require a mobile number and/or email address that is appropriate to contact you on.
Please note that delivery charges are non-refundable unless the item was sent to you incorrectly or if the item was faulty.
Faulty or Incorrect Items
We are just as disappointed as you when things may go a little wrong! If you have received a faulty item, the wrong item or any other queries or complaints then please contact the online team at email@example.com or 01726 65656.
Returning to Store
If you are local to us then you are more than welcome to bring your item back to the store. Please bring all of your paperwork with you so that we can get this processed as quickly and as efficiently as possible for you.
When trying on clothing, please ensure that you are not wearing anything that can stain the clothing – this includes makeup and fake tan
Please only try on footwear inside the house on carpet to ensure they are not damaged or scratched or soiled.
If returns come back to us that do not adhere to the guidelines set above then this may result in a reduction in your refund or in some cases the item may be sent back to the customer.
Hassle FREE Refunds
- Print and fill out the below form and ensure it is included in your parcel. (Don’t forget your order number and name that the order was placed under)
- Please pack your parcel in appropriate packaging in the same way the item got delivered.
- Head to the Royal Mail website to create your freepost returns label. If you are unable to create a label this way, please take your item to your nearest Royal Mail branch.
- Items returned must be in a saleable condition including tags (unless faulty) and we maintain the right to refuse a refund if the item condition is unacceptable.