Unfortunately, once an order has been processed we cannot amend it. Promotional codes have to be used before an order is confirmed.
We will be processing your order as quickly as possible which means we can’t make any changes once you’ve placed your order.
Please see our returns page for details
Yes, we can price match products please see our price match page for more information.
Please contact us on 01726 65751 and ask to speak with the returns team, alternatively you can email them at firstname.lastname@example.org to discuss the faulty item.
Please see our delivery page for full details on deliveries.
Discount codes can be added in the shopping cart, you will find the box to enter your code underneath the product in your basket.
We accept Paypal, Visa and Mastercard.
We offer a range of delivery services, you will receive a delivery dispatch email with your courier and tracking number, to track your order you can do so here:
UK MAIL/DHL: https://track.dhlparcel.co.uk/?nav=1
ROYAL MAIL: www.royalmail.com/track-your-item
Unfortunately we do not accept any of these discounts.
Please allow up to 14 days for a refund to be processed. We aim to process returns/refunds as quickly as possible however during busy periods returns can take a little longer.
Unfortunately we do not offer exchanges. You would need to send the item you have back for a refund and place a new order online for the different item you require.
If we have any queries with your order or if the item(s) you ordered become out of stock, we will notify you of this via the email or phone number(s) that you provide to us.
Size guides are included underneath the description of each product. If you require further information please call/email us or alternatively you can always check the manufacturer’s website.